Help With Damaged Solar Modules
Have a cracked or damaged panel? Arrange an assessment.

A visibly damaged solar panel should not simply be ignored. Impact damage, cracked glass, deterioration or an electrical failure can affect the module itself and may influence the operation of the wider string or array. The correct response depends on the type of damage and the design of the existing system.
Replacing an older panel is not always as simple as finding another module of the same physical size. Electrical characteristics and compatibility matter too. A technician will assess the existing array and damaged module before recommending a suitable way forward.

Individual module replacement can make sense when the wider solar installation remains serviceable and a specific panel has suffered damage or failure.
Visible cracking should be assessed to determine the condition of the module and whether replacement is appropriate.
Panels affected by falling objects or other physical impacts can be inspected for damage and replacement requirements.
Where testing identifies a particular module as faulty, a technician will assess replacement options in the context of the existing array.
Technicians consider relevant electrical and physical characteristics when identifying a replacement for an older or unavailable panel.

Technicians do not treat replacement modules as interchangeable without considering the existing array.
Where an individual module can sensibly be replaced, the whole array may not need changing.
Technicians explain what is damaged and what needs to happen next.
If you can safely see visible panel damage from ground level, tell us what happened and we can discuss the next step.
Free — no obligations

The technician establishes the nature of the panel problem and gathers information about the existing module.
Suitable replacement characteristics are considered alongside the existing system.
Roof access and any additional equipment requirements are factored into the proposed work.
The agreed replacement is installed and relevant system operation is checked.